Coronavirus COVID-19


Wednesday 13th May 2020

We are continually monitoring the outbreak of Coronavirus COVID-19 and how this is affecting travel. We understand many of our customers are concerned and have questions regarding holiday bookings.

The following information should answer many of the questions you have but please note the information could change and we ask you to regularly check for any updates. You should also check travel advice from your own government. We have included some useful links below which we would encourage you to view.

As the situation regarding COVID-19 is regularly changing, please wait until your balance payment due date before either paying your balance or requesting any changes to your holiday booking. Given the current situation, we have extended the timeframe for customers paying their final balance to 6 weeks prior to your holiday start date, for both guided and self-guided holidays. If your balance payment is due and you are then concerned about a holiday you have booked with us in 2020 you have the following options:

Self-guided holiday bookings
More than 42 days before your holiday start date
We normally treat rebooking for another date as a cancellation and loss of deposit. However, please contact us if you wish to request a delay in your holiday start date to 2021 (subject to availability of accommodation). We will not apply our cancellation charge to any delays in your holiday start date, instead we will charge a 50 per person administration fee. We will honour your 2020 holiday price. The 50 is payable prior to booking change.
Less than 42 days before your holiday start date
If your holiday start date is within the next 42 days our usual booking conditions and cancellation terms will apply. If you are forced to cancel your holiday booking with us, we recommend you contact your insurance company to enquire about recovering any cancellation costs.

Guided holiday bookings
More than 42 days before your holiday start date
If you wish to transfer your holiday booking prior to your final balance payment due date, we will do the utmost to accommodate your request, subject to a 100 per person administration charge. We will honour your 2020 holiday price.
Less than 42 days before your holiday start date
If your holiday start date is within the next 42 days our usual booking conditions and cancellation terms will apply. If you are forced to cancel your holiday booking with us, we recommend you contact your insurance company to enquire about recovering any cancellation costs.

Cancellation by us
If you pay your balance and we are unable to operate your holiday the following options will apply
1. We can postpone your holiday start date to 2021, subject to availability of accommodation.
2. Offer a credit note to use against a future holiday.
3. Cancel your holiday and issue a full refund including deposit and any balance paid, but we will not have any further liability to you.

Factors outside our control
If we can provide your holiday but you are unable to travel due to travel restrictions you will need to contact your insurance company to enquire about recovering any cancellation costs.

Useful websites

UK Government

Nation Health Service

World Health Organisation


To contact Northwestwalks
Telephone Dean or Corinna on +44 (0)1257 424889 or email nww@northwestwalks.co.uk
Our office hours are Monday to Friday 9am to 5pm
Northwestwalks, 16 Langham Road, Standish, Wigan, WN6 0TF

Northwestwalks 2003-2020